< Back RETURN & REFUND ENQUIRIES

Payment Refund Method


A. Credit Card, Debit Card, Online Banking, FPX

Refund are typically issued via your original payment method. You will received an email notification once your refund is processed. 


B. Cash Payment at 7/11 or Petronas

For cash payment at 7/11 or Petronas, you will need to fill up your bank account during Step 1 of Online Return & Refund as screen shot below:



Refund process usually will take 7 days after we received your return items. To check the return status, you can always go to your Admin Panel > Return & Refund status [here] :


Please make sure that you have fill up the Online Return & Refund [here] and met following conditions:

GOSUKAN reserves the right to withhold any refunds if your original items has not reached our warehouse or items was not in the original conditions/ packaging. For return and refund terms and condition, please refer Return Terms & Condition [here].