< Back RETURN & REFUND ENQUIRIES

Product Exchange or Replacement


A. Product Exchange

Oops, we are very sorry that exchange products' size and colour or other options are currently not available. Instead, we recommend to return your original items for a refund and place a new order. Check out how to do Online Return & Refund [here].


B. Defective Items/ Incorrect Item Replacement

Oops, this is mightily embarrassing. We are very sorry and we would like to make it up to you! Please return the product to our warehouse and fill up the Online Return & Refund [here]. You will received our call regarding to the shipping refund once we have made the investigation.


Please make sure that you have fill up the Online Return & Refund [here] and met following conditions:

GOSUKAN reserves the right to withhold any refunds if your original items has not reached our warehouse or items was not in the original conditions/ packaging. For return and refund terms and condition, please refer Return Terms & Condition [here].